Privacy Policy

Who We Are

Guarneri Hall NFP delivers extraordinary classical music to a broad and diverse audience through a mix of live performances, original music videos, and other digital content. We aim to grow the classical music community by providing resources and support for emerging artists, music educators, and anyone who wants to learn more about music. Our home is Guarneri Hall, a uniquely intimate, custom-built, 60-seat venue in the heart of downtown Chicago: an optimal space for acoustic music designed by Threshold Acoustics.

The organization is located at 11 East Adams Street, Suite 350A, Chicago, Illinois 60603, and may be contacted at info@guarnerihall.org.

What Personal Data We Collect

Contact Form

We keep contact form submissions in order to respond appropriately to inquiries and comments. We do not use the information submitted through the contact form for marketing purposes, nor do we provide it to third parties.

Registration Form

Certain areas of our website are available only to registered users (i.e., Guarneri Hall “subscribers”). We keep registration form data to allow members to log in easily whenever they visit the site and to monitor the size and broad musical interests of our membership in the aggregate. We use the email addresses members provide via this form to send announcements about upcoming events and/or notification of new website content providing the member has opted in, using the form’s checkboxes, to either or both types of announcements.

Innovation Incubator Form

We keep Innovation Incubator form submissions in order to respond to and communicate appropriately regarding inquiries and proposals for the use of Guarneri Hall in keeping with its mission. We do not use the information submitted through the contact form for marketing purposes, nor do we provide it to third parties.

Donation Form

We keep donation form submissions in order to thank donors and provide them with an appropriate donation receipt, as well as to track donations to the organization. We do not use the information submitted through the donation form for marketing purposes, nor do we provide it to third parties.

Cookies

If you have an account and you log into this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you do not wish to accept cookies, it is possible to block them by adjusting your browser settings. Please note that blocking cookies may affect some website features or the display of some web pages. The following links lead to more information about blocking cookies in Chrome, Firefox, and Internet Explorer.

Bulk email notifications regarding upcoming events and new website content—sent only to those who have opted to receive them per the “Registration Form” section above—are handled through the MailChimp platform. MailChimp uses cookies that track responses to our mailings so that we can better meet the needs of our members.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We do not share your data with other organizations or companies, except as detailed in the sections below on Our Online Store and Charitable Donations.

How Long We Retain Your Data

For users who register on our website, we store the personal information they provide in their user profile indefinitely. All users can see, edit, or delete their personal information at any time, except that they cannot change their username. Website administrators can also see and edit that information.

The Rights You Have Over Your Data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our Online Store

We collect certain information about you during the checkout process on our store as detailed below. Currently, the only items in our store are digital items: 1) tickets to events (in digital form) and 2) downloadable PDFs of scores and parts.

What Information We Collect and Store

While you visit our site, we’ll track items you’ve viewed; we may use this to, for example, show you items you’ve recently viewed. We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for several purposes, such as to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout form for future orders.

Who Has Access

Both Administrators and designated Guarneri Hall team members can access:

Order information, such as what was purchased and when
Customer information, such as your name, email address, and billing information

Our team has access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments for event tickets and downloads of scores and parts through Square, Inc., a payment processing service. When processing payments, some of your data will be passed to Square, including information required to process or support the payment such as the purchase total and billing information.

Please see the Square privacy policy for more details.

Charitable Donations

We accept donations to Guarneri Hall NFP by credit card through Stripe, Inc., a payment processing service. When processing donation payments, some of your data will be passed to Stripe, including information required to process or support the payment such as donation total and billing information. Please see the Stripe privacy policy for more details.